Privacy Policy

Who we are

AEDO CONSTRUCTION OPC ("AEDO", "we") is a design-build and engineering company based in Bais City, Negros Oriental, Philippines. We operate aedoconstruction.com, its subdomains, our Facebook Page and our related apps. For any privacy matter, contact us at aedoengineering@gmail.com or Viber/phone 0956 142 1819.

What we collect

• Inquiry and contact forms: your name, email, phone or Viber number (optional), location, floor area or scope, your message, and the page you came from.
• Facebook Messenger: when you message our Facebook Page, Meta sends us your Page-scoped ID and the text of your message.
• Email and Viber: whatever you send us, including plans, photos and documents.
• Cost estimator: the project details you enter (building type, area, floors, location, finish level) and the estimate shown. If you buy a cost report, we also collect your name and email to deliver it.
• Payments: handled by PayMongo. We receive the payment status and the details needed to issue your purchase, but we never see or store your card or e-wallet details.
• Quizzes and newsletter: your answers, and your name and email if you give them to receive results or articles.
• Website analytics and advertising: pages visited, device and browser type, approximate location, and how you use the site, collected through cookies and similar tools (see below).

How we use it

• To answer your inquiry, prepare quotations and proposals, and deliver the design, assessment or construction work you engage us for.
• To alert our team quickly when a new inquiry arrives, and to send follow-up emails about your inquiry. You can stop these at any time with the unsubscribe link in each email.
• To deliver purchased reports and app licenses, and to keep billing and tax records.
• To understand how the website is used and to measure and improve our advertising.

We process your data based on your consent, to take steps you request before or under a contract with us, and to meet our legal obligations. We do not sell your personal data.

Automated help with replies

When you submit an inquiry through our website, an AI service (Anthropic) helps sort the inquiry and write the first acknowledgment email you receive. Quotations, technical advice and decisions about your project are made by our team.

Who we share it with

Only with service providers that help us run our services, each under its own privacy and security terms:

• Google (Firebase hosting, database and cloud functions; Google Analytics; Google Ads)
• Resend (sending our emails)
• Anthropic (AI help with first replies, as described above)
• Telegram (internal alerts to our team about new inquiries)
• Meta (Facebook Messenger and the Meta Pixel), TikTok (TikTok Pixel) and Microsoft (Clarity)
• PayMongo (payments)
• Partner professionals and laboratories working on your project, such as a soil testing laboratory or a licensed professional of another discipline, only as needed for that project

Some of these providers store data outside the Philippines. We may also disclose data when required by law or a lawful order.

Cookies, analytics and ad pixels

Our website uses Google Analytics 4 (with IP anonymization), Google Ads conversion tracking, the Meta Pixel, the TikTok Pixel and Microsoft Clarity. These tools set cookies or similar identifiers to count visits, see which pages help, and measure our ads. Microsoft Clarity records anonymized page interactions such as clicks and scrolling. You can block or delete cookies in your browser settings, and use your Google, Meta and TikTok ad settings to limit personalized ads.

How long we keep it

We keep inquiry records for as long as needed to respond and to follow up on your project, and project, billing and tax records for as long as Philippine law requires. When data is no longer needed, we delete it or make it anonymous.

How we protect it

Data is stored with access controls on secured cloud services. Our internal tools require secret keys, our webhooks verify that messages really come from the sender (for example, Meta's signature on Messenger messages), and access is limited to people who need it to serve you.

Your rights

Under the Data Privacy Act you have the right to be informed, to access your data, to object, to have it corrected, to have it erased or blocked, to data portability, and to claim damages. You can also file a complaint with the National Privacy Commission.

How to delete your data

To ask us to delete your personal data, including messages you sent through Facebook Messenger, email aedoengineering@gmail.com with the subject "Delete my data", or send "Delete my data" to our Facebook Page or on Viber. Tell us the name, email, phone number or Facebook name you used. We will confirm and complete the deletion within 30 days, except for records we must keep by law, such as issued invoices.

Children

Our services are meant for adults. We do not knowingly collect personal data from anyone under 18.

Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the latest version.